Privacy Policy
Your privacy is our mission. Learn how TorGuard protects your data with military-grade security and a strict zero-logs policy.
Strict Zero Logs Policy
TorGuard does not collect or log any data from its Virtual Private Network (VPN) or Proxy services. Your online activities, browsing history, and connection data are never monitored, recorded, or stored.
No Connection Logs
We never track when you connect or disconnect from our servers
No Traffic Monitoring
Your browsing activity and data transfers remain completely private
No IP Storage
Your real IP address and assigned VPN IPs are never logged
Information We Collect
The handling of personal details like email addresses or payment data is always processed in accordance with the General Data Protection Regulation (GDPR). This declaration of data protection within this Privacy Policy is intended to inform the public how we process and collect personal information.
Payment information for processing payments through our Merchant Partners. We do not store any credit card numbers
Anonymized Matomo analytics data for purposes of understanding and optimizing our website and service offerings. Matomo is an open-source analytics platform that is self-hosted and managed solely by TorGuard
Affiliates who opt to use the optional affiliate control panel will receive a temporary cookie
Apache Webserver logs
Contact data submitted through live chat or support tickets
Any e-mails we receive
How We Use Collected Information
Your data is used exclusively for legitimate business operations and service improvement. We maintain strict controls over how your information is processed and shared.
E-mail addresses are used to send information regarding subscriptions, payment confirmations, responses to customer inquiries, and TorGuard promotional offers only
Payment data is utilized to manage client signups, payments, and cancellations. No private payment data such as credit card numbers are stored
Anonymized Matomo analytics data is used to report visitor metrics and help improve our website. We do not collect any user's personal information through our analytics tracking
Apache webserver logs are regularly purged and are created by the webserver. No usernames or passwords are ever logged at any point by the webserver
Contact submissions and e-mails will only be used for correspondence during the course of business operations
Temporary cookies are used to handle control panel logins and affiliate marketing
Zero Logs VPN Policy
TorGuard maintains a strict zero-logs policy for all VPN and Proxy services. Your online activities, browsing history, and connection data are never monitored, recorded, or stored.
TorGuard does not collect or log any data from its Virtual Private Network (VPN) or Proxy services
No connection logs, traffic logs, or browsing activity is ever recorded
We do not monitor what websites you visit or what applications you use
Your IP address assignments and connection times are not stored
All VPN traffic is encrypted and passes through our servers without any logging or monitoring
Your Privacy Rights (GDPR)
Under GDPR and other privacy regulations, you have comprehensive rights regarding your personal data. We are committed to honoring these rights and making them easily accessible.
Right to access: You can request information about what account-related data is stored
Right to rectification: You can modify or update your personal information at any time
Right to erasure: You can request removal of all personal information by contacting our support department
Right to data portability: You can request a copy of your data in a machine-readable format
Right to object: You can opt-out of analytics tracking and marketing communications
Right to be forgotten: Complete account deletion removes all associated personal data
Analytics & Tracking Control
TorGuard uses self-hosted Matomo analytics to improve our website. All data is anonymized, IP addresses are masked, and analytics data is automatically purged every 90 days. You can opt-out at any time or enable "Do Not Track" in your browser.
Data Controller Contact Information
Mailing Address
VPNetworks LLC
618 E. SOUTH STREET
STE. 500
ORLANDO, FL 32801
TorGuard users can modify or remove personal information stored at any time. Upon request, we will provide information on what account-related data is stored. Registered users may request removal of all personal information by contacting our support department.