Terms of Service
Please read these terms carefully before using TorGuard services. By using our services, you agree to be bound by these terms.
Important Legal Notice
These Terms affect your legal rights, responsibilities, and obligations, govern your use of the Service, are legally binding, limit TorGuard's liability to you, and require you to indemnify TorGuard and to settle certain disputes through arbitration. Your continued use of the Service affirms your agreement to these Terms.
Acceptance of Terms
These Terms of Use ("Terms") apply to and govern your access to and use of any website, mobile site, software, applications, email exchange of information, and any other digital platform, including any services, features, pages, and functions contained or offered therein (collectively the "Service"), that are owned, operated, or provided by TorGuard.net or its subsidiaries, divisions, and affiliates ("TorGuard", "we", "our" or "us").
By using the Site or otherwise engaging our Service, you acknowledge, accept, and agree to be bound and abide by these Terms. You also acknowledge, agree, and consent to our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, then accessing the Service is strictly prohibited, and you must immediately exit.
By using the Service, you agree that you are at least the legal age of majority in the jurisdiction in which you reside. The Service and our Site are only offered and available to users who are at least eighteen years of age or older.
Account Security
We reserve the right to withdraw or amend this Site, and any Service or material we provide on the Site, in our sole discretion without notice. If you are using the TorGuard VPN network, you agree that subscriber connections to the TorGuard VPN network are limited to no more than eight simultaneous connections on the standard plan and twelve on Pro and Business plans. Proxy clients are limited to eight simultaneous connections.
You are responsible for making all arrangements necessary for you to have access to the Site and ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them.
If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your username, password, or other security information.
Intellectual Property Rights
The Site and its entire contents, features, and functionality, including without limitation all information, copyrights, patents, trademarks, service marks, and trade names, as well as all logos, text, design, graphics, displays, video, logos, icons, images, audio, downloads, interfaces, code, and software (collectively, the "Content"), are all proprietary and owned or controlled by TorGuard, its licensors, or other providers of such material.
These Terms permit you to use the Site and Content for your personal, non-commercial use only. A limited, revocable, nontransferable license is granted to temporarily download one copy of the intellectual property displayed via the Service for personal, non-commercial transitory viewing only. This license shall automatically terminate if you violate any of these restrictions.
Payment Terms
Some features of the Service may require you to make certain payments. Any fees that TorGuard may charge you for your use of or access to the Service are due immediately when charged by TorGuard. TorGuard reserves the right to determine and change any payment term, rate, mechanism, or structure at any time with notice to you.
You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. All billing information you provide to us must be current, complete, truthful, and accurate. Providing any untruthful or inaccurate information is a breach of these Terms and may result in cancellation of your account.
Automatic Renewal & Cancellation
TorGuard offers the Service on a paid, subscription-based basis. If you purchase a Subscription, you acknowledge and agree that PAYMENTS ARE CHARGED ON THE DAY YOU SIGN UP FOR THE SERVICE AND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A MONTHLY, QUARTERLY, SEMI-ANNUAL, OR ANNUAL BASIS, DEPENDING ON WHICH SUBSCRIPTION PLAN YOU PURCHASE.
YOUR SUBSCRIPTION WILL CONTINUE INDEFINITELY UNTIL TERMINATED BY YOU OR US IN ACCORDANCE WITH THESE TERMS.
YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS TO AVOID INCURRING A SUBSCRIPTION FEE FOR THE NEXT RENEWAL TERM. You may cancel your subscription at any time. The account will remain active for the remainder of your billing cycle, but you will not be charged for the next renewal term unless you purchase another Subscription.
To cancel a free trial or Subscription: 1. Log into your account 2. In the top menu, click "Services" and then "My Services" 3. Click "Manage" next to the Subscription you want to cancel and then click "Request Cancellation"
Refund Policy
If you are a first-time customer that is less than 100% satisfied with either the TorGuard.net VPN or Proxy services, ordinarily we will gladly refund your payment if the refund is requested within seven days from the date of the purchase. Requests made after seven days will typically be denied.
Additionally: • Dedicated IP's of any kind, Streaming, Residential or Regular are excluded from refunds • Refunds will be withheld in the event of a terms of service violation • Gift Card payments are not eligible for refunds • Crypto Payments are not eligible for refunds • Refunds for users who purchase an offer that includes a free device will be denied if their item has currently left our warehouse
Prohibited Uses
You may use the Site and Services only for lawful purposes and in accordance with these Terms. You agree not to use the Site or any Services:
In any way that violates any applicable federal, state, local, or international law or regulation
In a manner that involves forging headers or otherwise manipulating e-mail identifiers
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
To send, knowingly receive, upload, download, use, or re-use any material that does not comply with our Content Standards
To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
To impersonate or attempt to impersonate TorGuard, a TorGuard employee, another user, or any other person or entity
To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site
Disclaimers
YOUR USE OF THIS SITE AND OUR SERVICE IS AT YOUR RISK. THE SERVICE AND ALL SERVICES, INFORMATION, GOODS, AND MATERIALS MADE AVAILABLE OR PURCHASED THROUGH THE SERVICE ARE PROVIDED TO YOU "AS IS" WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND.
TorGuard makes no warranties that the Site will be available, uninterrupted, or free of viruses or other harmful components. You agree that you must evaluate, and that you bear all risks associated with, the use of the Service.
Questions About These Terms?
If you have any questions about automatic renewal, your Subscription, or our cancellation procedures, please contact us.
Email Support:
[email protected]These Terms are governed by the laws of the State of Florida and any disputes will be resolved through binding arbitration in Orange County, Florida.
Agreement Acknowledgment
By continuing to use TorGuard services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.